SERVICES - SUPPORT

ERP Horizons' support services are designed to help you minimize your support costs whilst maximizing your investment in SAP and particularly our remote support model helps our clients realize significant savings in cost and time.

We offers a comprehensive range of services to complement your business critical processes and helps extend the knowledge base of your organization. For us, support isn't just about solving problems. It's about helping our clients take full advantage of their technology investment. Whether it is a new business requirement, customization support or troubleshooting, We have the processes and expertise to ensure that questions and issues are captured and quickly addressed to reduce direct support costs, minimize loss of user productivity and make support a competitive asset.

To ensure that you can run your mission critical business, we offer dedicated applications support services, comprising the day-to-day management of your system, regular change requests, and the continuous upgrade of new releases.

We provide constant feedback because we understand you want to know how and when problems will be solved. You can follow the status of a case throughout the process, from registration to solution. ERP Horizons provides customers with a single point of contact that facilitates the recording, tracking and management of the solutions for incidents, queries and change.

Our support services offerings include:

  • Flexible onsite-offsite delivery model
  • Re-active End User Support
  • Pro-active End User Support
  • Application Maintenance
  • Enhancements
  • Corrections

 


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